All shipping charges are calculated based on weight and destination. You may use our shipping calculator in the shopping cart to determine exact shipping costs. Average orders are $7.50. Orders shipped UPS ground generally cost less than USPS.
* Orders are shipped UPS ground.
* Not available to PO Box, FPO, APO, Hawaii and Alaska (see USPS)
* Next Day Air and other delivery options must be requested on our toll free order line for pricing and availability.
* Average orders will arrive in 3-8 calendar days.
* When your order is shipped you will receive an email with a tracking number.
* Orders are shipped Priority or Express mail.
* PO Box, FPO, APO, Hawaii and Alaska must ship USPS. UPS will not deliver to PO Boxes, FPO or APO. It is the cheapest way to ship to Hawaii and Alaska.
* Average orders will arrive in 3-8 calendar days.
* When your order is shipped you will receive an email with a tracking number (Tracking is not provided from USPS for APO and FPO. You will receive email confirmation from us that your order has shipped)
Back Ordered Items
If a product is out-of-stock, the rest of your order will be shipped without delay. The receipt sent with each order will show items not shipped.
If you paid by credit card, all orders are charged once the order is approved. If the original order was paid by check, your account will have a credit balance equal to the cost of the back ordered item, until we ship it. You may then request a refund check or apply your credit toward another purchase if you decide to cancel.
If a back order is shipped to an address in the Continental USA, you will not be charged a second shipping charge. Orders shipped to other destinations will pay the actual shipping charge for the back ordered item.
If we did not have an item marked as "out-of-stock" when you ordered and it is unexpectedly out-of-stock, you will be notified by email of this situation where you will have the opportunity to order a substitute or cancel the back order.
Back order items include all out-of-stock, manufacture reformulations, and "Pre-Orders" on new products not yet released by the manufacturer.
We attempt to keep our web site up-to-date by displaying the words "out-of-stock", "manufacturer reformulation", or "Coming Soon!" right after the product name.
To cancel a back order, submit a helpdesk inquiry in our Customer Support application. Click on "Use Our Helpdesk" above. Please be sure to include your name, zip code and a brief description of the item in question.
How to Order 24/7 Online Ordering - Privacy And Security Policy:
Yes, your shopping is safe, secure and 100% guaranteed. Our SSL (secure socket layer) software is the industry standard for secure online transactions. All of your personal information is encrypted so that it cannot be read as it travels over the Internet. That means no one else can read your credit card, name, address or other personal information.
Using our Web site, you can key in your order online and then print it, bypassing the final online order submission. To accomplish this, proceed through all the same steps as placing a regular online order. Confirm the details of your order, and then use your browser to print it out. Then, mail in your order along with your payment to:
17532 Lyme Court
Riverside, CA 92503
We currently do not accept International Orders.
We accept payment by credit card (MasterCard, Visa, Discover Card and American Express) via google checkout or paypal
You may also mail a money order, cashier's check, personal or company check drawn on a U.S. bank. We reserve the right to hold any check, pending bank clearance prior to shipment of any order. All orders and payments are in U.S. dollars only. We do not ship C.O.D. orders.
Price Match Policy
Price Match decline and review policy:
Your order will not be charged until all pricematches are verified. Invaild pricematches may delay your order. If pricematches submitted are not approved, we will email you regarding the status of your order and reason for disapproval
* Price matching from membership clubs, auction sites, invalid competitors and completely made up prices are subject to review and are often declined.
* Price matches where the competitor has excessive shipping and handling charges to offset the lower price will be declined.
* Competitor bonuses, free offers, or one of a kind and limited offers
* Competitor typographical errors
* Price matches that are unverifiable are subject to review. Customer must supply a valid URL (web address) or phone number.
* Inadequate quantities/dollar volume ordered when matching competitor quantity discounts/dollar volume (must match quantity for quantity, dollar for dollar) will be adjusted to match our posted price or the correct competitor price.
* Competitor out of stocks and web sites with disabled shopping carts. You must be able to purchase the product at the advertised price.
* We are designed to be a business to consumer (b2c) website. Large volume orders, orders for resale, and orders from competitors are subject to review.
* Price matches from one of our mirror sites (websites we own) will be adjusted to the posted price from that site. It is exempt from the 5% price reduction.
* We reserve the right to change our policies at anytime without prior notice.
Price Match Shipping Charges Policy:
(applicable only to competitors POSTED flat rate shipping policies only!)
We will gladly meet a competitors shipping charge with the following condition: All items must be price matched and from the same competitor website that we are matching the shipping charge from. We will not match competitor shipping charges if multiple websites (including ours) are submitted with the order.
When you submit your order, type "pricematch shipping" along with the competitor's web address into one of the competitors web address fields during your item selection/checkout. After your order is submitted, we will review your order and remove the shipping charge before your order is charged to your credit card.
We will fully refund any product for a period of 30 days after shipping date for any products that are unused and in its original packaging. Unless you are returning a defective product, you will be responsible for return freight charges.
Exceptions to our guarantee and return policy are:
* Only 1 opened container of the same product will be accepted for return, provided no more than 25% of the product has been removed (a second opened container of the same product does not qualify for return).
* All open Muscletech products must be returned directly to Muscletech . (They will not return merchandise directly from any retailer)
* We are not responsible for health or fitness claims, or any general or specific guarantees made by manufacturers for their product. However, we will work with the manufacturer and you, the consumer, with returns or refunds directly related to any manufacturer "money back" product performance guarantees with in the guidelines of the manufacturer.
* During the summer, chocolate bars and other products that can melt are shipped at your own risk.
To request a return, please visit our help desk and submit a ticket. We will send you a return form that you can complete online, print the return ticket, affix to the box and send from home via USPS with no charge to you.
If you are located in the state of California, a 7.75% sales tax will be added to your order. All other orders are tax free.